
Daily Operations Manager
2 days ago
We are seeking a skilled Service Operations Coordinator to join our team.
- The ideal candidate will have 3 – 5 years of experience in coordinating daily service operations and managing customer satisfaction.
- Heavy equipment knowledge is an advantage, with experience in reach stackers, crawler cranes, excavators, trucks, and forklifts.
- The successful candidate will possess strong analytical skills to deliver high service standards by prioritizing service requests and managing resources effectively.
Key Responsibilities:
- Work closely with the business team and internal teams to ensure timely delivery of equipment.
- Coordinate workflows and information to guarantee on-time heavy equipment and delivery details reach customers.
- Oversee daily service operations, resolve on-site issues, and maintain exceptional service quality and customer satisfaction.
- Liaise with existing customers and handle their enquiries and feedback efficiently.
- Collaborate with engineers and mechanics to follow up on service calls and job deliveries.
- Ensure smooth internal operations and movements on a daily basis.
Requirements:
- Strong understanding of business objectives in service operations.
- Excellent communication and problem-solving skills to manage complex situations.
- Ability to build strong relationships with management, the team, and customers.
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