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Retail Booth Team Member
2 weeks ago
Job Overview
The Retail Assistant plays a key role in ensuring the smooth operation of retail booths by executing tasks efficiently and effectively.
Key Responsibilities:
- Provide excellent customer service, offering personalized product recommendations and advice.
- Maintain good product knowledge and constantly perform upselling through active recommendation or suggestive selling during order taking.
- Perform cashiering duties while adhering to all procedures, overseeing sales processes from handling transactions to ensuring accurate pricing and stock levels.
- Accurately record and manage daily sales, inventory, and cash and credit summaries.
- Ensure booths are properly set up and adhere to brand standards.
- Maintain visual merchandising standards and creatively adapt displays for themes and festivities.
- Check cleanliness of booth area and ensure sufficient stock of condiments at all times.
- Anticipate guests' needs and know regular guests' special requirements/preferences; follow up with guests constantly for any additional assistance.
- Achieve sales targets, contribute to revenue growth through upselling, and manage inventory control.
- Enhance customer experience through effective complaint resolution and feedback collection for service improvements.
- Follow all opening and closing procedures, ensuring the booth's cleanliness and organization.
- Liaise with the retail office for stock requisitions, order management, and operational matters.
- Uphold energy conservation measures and report any equipment issues or losses.
Requirements
- Candidate must possess at least a high school diploma or equivalent.
- No prior experience is required.
- Willingness to go the extra mile.
- Customer service oriented.
- Ability to commit to rotational shifts, including weekends and public holidays.