
Retail Operation Team Member
2 weeks ago
Job Overview
We are seeking a skilled retail professional to ensure the smooth operation of our retail booths. As a key member of our team, you will provide exceptional customer service and create a delightful retail experience for our guests.
Main Responsibilities:
- Engage with guests warmly, providing personalized product recommendations and advice.
- Possess good product knowledge and perform upselling constantly through active recommendation or suggestive selling during order taking.
- Perform cashiering and adhere to all procedures, overseeing sales processes from handling transactions to ensuring accurate pricing and stock levels.
- Accurately record and manage daily sales, inventory, and cash and credit summaries.
- Maintain visual merchandising standards and creatively adapt displays for themes and festivities.
- Check cleanliness of booth area and ensure sufficient stock of condiments at all times.
- Anticipate guests' needs and know regular guests' special requirements/preferences; follow up with guests constantly for any additional assistance.
- Achieve sales targets, contribute to revenue growth through upselling, and manage inventory control.
- Enhance customer experience through effective complaint resolution and feedback collection for service improvements.
- Follow all opening and closing procedures, ensuring the booth's cleanliness and organization.
- Liaise with retail office for stock requisitions, order management, and operational matters.
- Uphold energy conservation measures and report any equipment issues or losses.
Key Requirements:
- Candidate must possess at least GCE 'O' levels and above.
- No experience is required.
- Willing to go the extra mile.
- Customer service oriented.
- Able to commit from August 2025 to February 2026.
- Able to perform rotating shift duties, including weekends and public holidays.
Benefits:
- This is an exciting opportunity for anyone who enjoys working in a fast-paced environment and providing excellent customer service.
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