Outlet Operations Manager
1 month ago
Accor is seeking a highly skilled and experienced Outlet Manager to join our team at Novotel Singapore on Stevens and Mercure Singapore on Stevens.
Job Summary:The Outlet Manager will be responsible for the overall operation of the outlet, including managing the budget, analyzing sales and expenditure, and implementing profit enhancement programs. The successful candidate will have excellent leadership and communication skills, with the ability to motivate and train a team of staff to deliver exceptional customer service.
Key Responsibilities:- Manage the outlet budget and review forecast on revenue and expenditure on a monthly basis
- Analyze and submit month-end reports and identify deviations from business plan goals
- Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related to the outlet
- Plan, implement, and measure profit enhancement programs by working with the kitchen and marketing department
- Implement and maintain control measures to ensure that food and beverage costs, productivity, labor costs, and operating supply costs for the outlet are in line with budget
- Conduct departmental daily briefings to ensure that all pertinent information is well received by team members
- Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
- Build a good relationship with guests or regular patrons and extend personalized service
- Handle guests' complaints and comments tactfully and efficiently
- Handle all administration work pertaining to cashier/bar operation requirements and company policies
- Maintain department communication logbook and updated notice board
- Check the supply of equipment/stock level and ensure that there is no shortage of items that impact operation and guests
- Check the outlet/back of the house cleanliness to ensure that it is in compliance with F&B sanitation and hygiene rules and regulations
- Maintain complete knowledge of all food and beverage services, contents, and preparation methods, outlets, and hotel services/features
- Ensure that health, safety, and security procedures are in place in the outlet
- Attend all briefings, meetings, and trainings as assigned by management
- Perform proper handover and communication to the next shift
- Assist other food and beverage outlets with their operations during peak times or when required
- Secondary/High school education
- Additional certification(s) in Food and Beverage will be an advantage
- Good reading, writing, and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Minimum 2 years of relevant experience in a similar capacity
- Good working knowledge of MS Excel, Word, and PowerPoint
- High degree of professionalism with sound human resources management and business acumen capabilities
Only shortlisted candidates will be contacted.
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