Restaurant Operations Manager
1 month ago
The Restaurant Supervisor will be responsible for overseeing the daily operations of our casual dining restaurant and bar, ensuring a high level of customer service and maximizing revenue. This role will involve supervising and training staff, maintaining inventory, and ensuring compliance with all health and safety regulations.
Key Responsibilities:
• Assist the manager/assistant manager in the daily operations of the outlet, ensuring seamless service delivery and maintaining high standards of customer satisfaction.
• Responsible for outlet service operations, including managing staff, maintaining inventory, and ensuring compliance with health and safety regulations.
• Ensure guest needs are taken care of and recommend them promotional items, enhancing the overall dining experience.
• Responsible and accountable for all cash amounts within the outlet, in the absence of the manager, maintaining financial integrity and accuracy.
• Coach and train existing and new staff to follow company standards, promoting a culture of excellence and teamwork.
• Responsible for proper opening and closing of the outlet, ensuring a smooth and efficient operation.
• Provide feedback to the manager on any operational issues, contributing to continuous improvement and growth.
• Responsible for the outlet upkeep and cleanliness, maintaining a safe and healthy environment for customers and staff.
• Responsible for inventory management, ensuring accurate stock levels and minimizing waste.
• Recruitment and training of staff, building a high-performing team that delivers exceptional service.
• Managing staff and providing feedback, promoting a positive and supportive work environment.
• Practice good customer relations and attend to customer complaints and queries satisfactorily, ensuring customer satisfaction and loyalty.
Requirements:
• 2-3 years of experience in F&B, with a proven track record of success in a supervisory role.
• Minimum GCE 'N' or 'O' level, with a strong foundation in communication and interpersonal skills.
• Professional communication skills are required, with the ability to effectively communicate with staff, customers, and management.
• Commitment to quality service, and food and beverage knowledge, with a passion for delivering exceptional customer experiences.
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