Restaurant Operations Manager

1 month ago


Singapur, Singapore Flintex Consulting Pte Ltd Full time
Job Title: Restaurant Supervisor

The Restaurant Supervisor will be responsible for overseeing the daily operations of our casual dining restaurant and bar, ensuring a high level of customer service and maximizing revenue. This role will involve supervising and training staff, maintaining inventory, and ensuring compliance with all health and safety regulations.

Key Responsibilities:

• Assist the manager/assistant manager in the daily operations of the outlet, ensuring seamless service delivery and maintaining high standards of customer satisfaction.

• Responsible for outlet service operations, including managing staff, maintaining inventory, and ensuring compliance with health and safety regulations.

• Ensure guest needs are taken care of and recommend them promotional items, enhancing the overall dining experience.

• Responsible and accountable for all cash amounts within the outlet, in the absence of the manager, maintaining financial integrity and accuracy.

• Coach and train existing and new staff to follow company standards, promoting a culture of excellence and teamwork.

• Responsible for proper opening and closing of the outlet, ensuring a smooth and efficient operation.

• Provide feedback to the manager on any operational issues, contributing to continuous improvement and growth.

• Responsible for the outlet upkeep and cleanliness, maintaining a safe and healthy environment for customers and staff.

• Responsible for inventory management, ensuring accurate stock levels and minimizing waste.

• Recruitment and training of staff, building a high-performing team that delivers exceptional service.

• Managing staff and providing feedback, promoting a positive and supportive work environment.

• Practice good customer relations and attend to customer complaints and queries satisfactorily, ensuring customer satisfaction and loyalty.

Requirements:

• 2-3 years of experience in F&B, with a proven track record of success in a supervisory role.

• Minimum GCE 'N' or 'O' level, with a strong foundation in communication and interpersonal skills.

• Professional communication skills are required, with the ability to effectively communicate with staff, customers, and management.

• Commitment to quality service, and food and beverage knowledge, with a passion for delivering exceptional customer experiences.

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