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Aptitude Asia Network Engineer

2 weeks ago

Singapore Aptitude Asia Full time

About the Role

Aptitude Asia is seeking a Technical Support Professional to join our team. As a key member of our IT department, you will be responsible for providing high-quality technical support to our employees and stakeholders.

Key Responsibilities:

  • Offer technical assistance and support to employees and stakeholders, addressing hardware and software issues, and ensuring seamless connectivity.
  • Configure, maintain, and upgrade desktops, laptops, peripherals, and other devices, ensuring optimal performance and security.
  • Analyze and troubleshoot complex technical issues, identifying root causes and implementing effective solutions.
  • Develop and implement strategies to improve IT service delivery, reducing downtime and enhancing user experience.
  • Maintain accurate records of IT assets, conducting regular audits to ensure compliance and optimize resource utilization.

Requirements:

  • Bachelor's degree in Computer Science or Information Technology.
  • At least 2 years of experience in a help desk environment or customer support role.
  • Prior experience in technical support and troubleshooting in a multinational corporation or financial sector is highly desirable.
  • Proficiency in operating systems (Windows, macOS) and productivity software (Microsoft Office, G Suite).
  • Demonstrated passion for customer service and a commitment to excellence.
  • Excellent command of spoken and written English.