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Implementation Specialist

2 months ago

Singapur, Singapore APL Logistics Full time
Job Purpose

The position is responsible for onboarding new accounts and implementing internal initiatives, solutions, or programs for APL Logistics, focusing on successful execution and management of implementation.

Key Responsibilities
  1. Work closely with various stakeholders, including customers, commercial, operations, and IT, to determine scope and requirements.
  2. Prepare project charters, implementation plans, executive summaries, and build project teams, monitoring project scope, cost, and timeline, and reporting to the management team.
  3. Roll out projects to stakeholders and lead in identifying best practices and improvements as part of post-implementation of accounts or internal initiatives.
  4. Lead, organize, and communicate new customers/customer programs and internal initiatives for timely delivery and quality implementation.
  5. Coordinate and lead efforts with Commercial, Operations, IT, and other internal resources on preparation and flawless execution of projects, ensuring that resources are available and properly allocated to the project.
  6. Ensure that all projects are delivered on time, within scope, and within budget.
  7. Assist in defining project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
  8. Successfully manage relationships with clients and stakeholders by conducting regular meetings and updates.
  9. Determine key success factors applied to account implementations.
  10. Perform post-implementation analysis and reviews.
  11. Perform risk management to minimize project risks, including finding alternate solutions that may resolve issues impacting project delivery.
  12. Create and maintain comprehensive project documentation.
  13. Review training needs and conduct training for teams to enhance project management/implementation skills.
Requirements

Bachelor's Degree or equivalent in Engineering, Logistics, Supply Chain Management, or a related field.

Minimum 8-10 years of experience working in multinational corporations, preferably in transportation or supply chain industry.

Minimum of 5 years of project management experience, preferably in global transportation.

Prior and grounded understanding and experience in managing systems, business implementation, and customer onboarding.

Solid operation experience and product knowledge.

A proven track record of delivering timely project implementation.

Strong stakeholders' management skills for both internal and external stakeholders.

Excellent communications and persuasive skills to communicate change at all levels within the organization.

Entrepreneurial mindset and results-oriented effort for others and self.

Proficient in the use of technological tools.

PMP/PRINCE II certification is a plus.

Experience in managing and directing resources.