Implementation Specialist
1 month ago
At Moody's, we strive to create an inclusive environment where everyone feels welcome to contribute their ideas and expertise. As an Implementation Engineer, you will play a crucial role in assisting our clients with the configuration and implementation of our KYC products.
Key Responsibilities:- Collaborate with project managers, customer success managers, and product specialists to gather business requirements and implement solutions that meet customers' needs.
- Assist in the installation and upgrading of our software for clients, ensuring seamless integration and optimal performance.
- Configure our software to match clients' needs, leveraging your technical expertise and client-facing skills.
- Participate in testing activities, including unitary, integration, and UAT testing, to ensure the highest quality of our products.
- Provide technical training to clients' administrators, empowering them to effectively utilize our software.
- Utilize our tracking systems to monitor progress and identify areas for improvement.
- Contribute to the enhancement of our products suite and knowledge database, sharing your expertise and insights to drive innovation.
- Undergraduate/first-level degree in engineering, computer science, or an equivalent IT-related field.
- 0-3 years' experience in a technical role, preferably within a SaaS platform.
- API and Python experience is beneficial, as is a functional understanding of finance instruments within the banking or insurance industries.
- Relevant experience in 3rd party screening and monitoring solutions for Anti-Money Laundering (AML), Know Your Customer (KYC), Anti-Bribery & Corruption, and Exposed Person risk management.
- Knowledge of file transfer protocols, IT security, SaaS applications, and Cloud Services.
- Strong problem-solving skills and excellent client communication abilities.
Moodys is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity, or any other characteristic protected by law.
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