Empowering Customers Through Effective Training
2 days ago
**Job Title:** Customer Experience Trainer
">Our company is looking for a highly skilled and experienced Customer Experience Trainer to join our team. As a Customer Experience Trainer, you will be responsible for designing and delivering training programs that enhance the customer experience of luxury retail brands.
">The ideal candidate will have a strong background in service excellence, CX, and training, with a minimum of 5 years' experience in conducting classroom trainings, workshops, and on-field coaching.
">You will work closely with our project managers and teams to determine training needs, objectives, and schedules, and deliver impactful training sessions that equip participants with relevant skills and knowledge.
">**Key Responsibilities:
">- Designing effective training programs and content.">
- Delivering training sessions in class and/or online.">
- Captivating participants through different methodologies (discussion, demonstration, game, and story).">
- Able to coach (on floor or online).">
**Requirements:
">- Strong luxury retail background and insight (Jewelry and Watches is preferred).">
- Excellent communication skills with proficient language skills in Mandarin & English.">
- Able to develop training material and activities is a plus.">
**What We Offer:
">We offer a dynamic and fast-paced environment where you can grow professionally and make a meaningful impact on our clients' businesses.
">This is an exciting opportunity to join our team and contribute to delivering exceptional customer experiences.
">**If You Are The Right Fit For This Role:
">Please submit your application with your resume and cover letter explaining why you are the ideal candidate for this position.
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