
Service Quality Champion
22 hours ago
We are seeking a skilled professional to champion service quality and performance excellence in our contact centre operations.
Key Responsibilities:- Implement and manage the quality assurance framework, coaching Customer Service Officers (CSOs), and ensuring adherence to service standards.
- Develop a comprehensive Service Quality Plan outlining QA measures, accountability methods, KPIs, quality management, and evaluation processes.
- Conduct regular transaction monitoring audits, identify outliers, and arrange coaching sessions for non-compliance.
- Analyze survey results and drive continuous improvement initiatives to enhance customer satisfaction.
- Provide one-on-one coaching to CSOs on service quality standards and conduct internal audits to ensure compliance.
- Prior experience in a contact centre environment is highly preferred.
- Proven experience in QA monitoring, coaching, and auditing with strong analytical and reporting skills.
- Ability to multitask, prioritise and manage multiple tasks with attention to detail and quality.
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Quality Excellence Champion
1 day ago
Singapore beBeeServiceQuality Full timeJob OverviewThis role involves championing service quality and performance excellence in a contact centre environment.Key responsibilities include developing and implementing a service quality plan, fostering a service quality mindset among customer service officers, and conducting surveys to support service audits.The ideal candidate will have strong...
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Client Service Champion
5 days ago
Singapore beBeeCustomer Full time $60,000 - $80,000Job Title: Client Service Champion The Client Service Champion role is a dynamic position that requires delivering exceptional customer service to clients. Key responsibilities include:Responding to incoming calls, emails, and written correspondences in a timely and efficient manner.Maintaining client confidentiality and data security.Resolving client issues...
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Customer Champion
2 days ago
Singapore MONTROSA PTE. LTD. Full timeMontrosa is an exciting start-up in the construction industry, supplying retrofit double glazing to existing windows to reduce noise transmission and increase energy efficiency with our exclusive Magnetite Retrofit Double Glazing system. The customer relationship from first enquiry to after sales service at Montrosa is in one hand. The Customer Champion...
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Customer Service Quality Champion
6 days ago
Singapore beBeeQuality Full timeQuality Assurance ExecutiveThis is a challenging role for those who want to make a difference in the quality of customer service.The role requires strong analytical and communication skills, as well as the ability to work independently and as part of a team.About the Job:We are looking for a Quality Assurance Executive to join our team. The successful...
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Digital Champion
1 hour ago
Singapore NTUC Health Full timeCOMPANY DESCRIPTION **NTUC Health Co-operative Limited (NTUC Health)** is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the...
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Champion
4 days ago
Singapore beBeeService Full time $2,500 - $4,500Job Title: Service ChampionKey Responsibilities:To deliver exceptional service standards at all times, ensuring customer satisfaction and loyalty.To provide timely and accurate information to customers regarding menu items, promotions, and special offers.To maintain a clean and safe working environment, adhering to health and safety regulations.To work...
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Health Champion
1 week ago
Singapore NTUC Health Full timeCOMPANY DESCRIPTION **NTUC Health Co-operative Limited (NTUC Health)** is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and elderly care services to meet the growing needs of families and their dependents. Building on more than five decades of experience and expertise, NTUC Health is among the...
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Recruitment Drive
1 week ago
Singapore Cycle & Carriage Full time**General information**: **Name** Recruitment Drive - Service Champions **Ref #** 1122 **Date** Friday, August 29, 2025 **Department** People & Culture Division **Description & Requirements**: **Country** Singapore **Join Cycle & Carriage as a Service Champion!** Are you passionate about creating exceptional customer experience? Cycle & Carriage is...
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Account Champion
6 days ago
Singapore beBeeBusiness Full timeAs a key account champion, you will be responsible for driving business growth and satisfaction across a strategic portfolio of key clients.You will build deep partnerships with clients, guide them in achieving their objectives, and maximize the value of their investments in our solutions and services.Key Responsibilities:Customer Relationship Management Act...
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Business Growth Champion
2 days ago
Singapore beBeeBusiness Full time $80,000 - $120,000Key Performance Driver:The global banking sector is seeking a seasoned Business Growth Champion to spearhead client relationships and drive expansion.This exciting opportunity for an experienced professional involves contributing to the bank's success by:Bridging gaps in new client relationships through effective communication and customer serviceGenerating...