
Account Champion
5 days ago
As a key account champion, you will be responsible for driving business growth and satisfaction across a strategic portfolio of key clients.
You will build deep partnerships with clients, guide them in achieving their objectives, and maximize the value of their investments in our solutions and services.
Key Responsibilities:
Customer Relationship Management
Act as the primary point of contact for named enterprise clients, ensuring a consistent, high-touch experience throughout the customer lifecycle from onboarding and adoption to renewal and expansion.
Develop long-term partnerships with clients by understanding their business objectives, aligning solutions, and delivering measurable outcomes that drive mutual growth and long-term value.
Advise clients on best practices and services offerings, guiding them in prioritizing and adopting high-impact use cases to maximize the value of their investment and accelerate business outcomesOnboarding, Adoption & Support
Lead onboarding, training, and post-go-live support to ensure a seamless and successful service transition, accelerating time-to-value and setting the foundation for long-term customer success
Provide strategic guidance, actionable insights, and tailored recommendations that align with client goals and maximize business value and engagement
Monitor client health and engagement metrics, proactively identifying risks and opportunities to enhance the client experience and strengthen long-term relationships.
Cross-Functional CollaborationOrchestrate and align cross-functional teams (sales, pre-sales, and services) to effectively deliver solutions that meet client objectives and drive overall satisfaction
Collaborate closely with internal teams to support key activities, including renewals, expansions, and identifying upsell opportunities, ensuring the client's evolving needs are met
Drive timely and efficient resolution of technical issues by coordinating closely with support teams and third-party vendors, ensuring minimal disruption and a positive client experience
Client Success Strategy
Define and implement scalable client success frameworks that optimize support and engagement, driving consistent, high-quality service across the client base
Leverage client data and feedback to identify trends and opportunities for continuous improvement, enhancing both client experience and retention
Develop and enforce best practice policies to ensure consistent, exceptional service delivery, fostering long-term relationships and client satisfaction
Requirements/Qualifications
Degree in business or related field
5+ years of experience in client-facing roles
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