
Technical Service Representative
2 weeks ago
We are seeking a skilled and customer-focused individual to join our team as a Customer Support Specialist.
Job Summary:
The successful candidate will provide exceptional technical support to business clients and enterprise customers, ensuring timely resolution of inquiries and issues. This role involves building long-term relationships with customers, analyzing and troubleshooting complex issues, and delivering high-quality service in line with established policies and procedures.
Key Responsibilities:
- Provide technical support to business clients and enterprise customers via various channels (phone, email, chat, etc.)
- Analyze and troubleshoot complex customer issues, identifying root causes and implementing effective solutions
- Built strong relationships with customers, ensuring timely resolution of inquiries and issues
- Collaborate with internal teams to resolve customer issues and improve service delivery
- Stay up-to-date with product knowledge and services, providing expert advice to customers
- Participate in testing efforts to identify areas for improvement and implement process enhancements
Requirements:
- Bachelor's degree in any field
- 2-3 years of experience in customer service or technical support roles
- Proven ability to troubleshoot and respond to customer inquiries with effective and timely resolutions
- Experience supporting process improvement initiatives within standard operating procedures
- Excellent technical problem-solving skills and ability to deliver solutions under pressure
About Us:
We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and customer-centric individual looking for a challenging and rewarding role, we encourage you to apply.
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