Technical Service Representative

2 weeks ago


Singapore beBeeCustomerSupport Full time $4,000 - $6,000
Customer Support Specialist

We are seeking a skilled and customer-focused individual to join our team as a Customer Support Specialist.

Job Summary:

The successful candidate will provide exceptional technical support to business clients and enterprise customers, ensuring timely resolution of inquiries and issues. This role involves building long-term relationships with customers, analyzing and troubleshooting complex issues, and delivering high-quality service in line with established policies and procedures.

Key Responsibilities:

  • Provide technical support to business clients and enterprise customers via various channels (phone, email, chat, etc.)
  • Analyze and troubleshoot complex customer issues, identifying root causes and implementing effective solutions
  • Built strong relationships with customers, ensuring timely resolution of inquiries and issues
  • Collaborate with internal teams to resolve customer issues and improve service delivery
  • Stay up-to-date with product knowledge and services, providing expert advice to customers
  • Participate in testing efforts to identify areas for improvement and implement process enhancements

Requirements:

  • Bachelor's degree in any field
  • 2-3 years of experience in customer service or technical support roles
  • Proven ability to troubleshoot and respond to customer inquiries with effective and timely resolutions
  • Experience supporting process improvement initiatives within standard operating procedures
  • Excellent technical problem-solving skills and ability to deliver solutions under pressure

About Us:

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and customer-centric individual looking for a challenging and rewarding role, we encourage you to apply.



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