Contact Centre Manager

Accountabilities Define and develop global contact centre strategy, policies, processes, operating models and formats, frameworks and standards to achieve the overall company’s objectives and blueprint Accountable for the driving the effective implementation and performance of the regional service teams to these global strategies, directives...

Job Title: Global Contact Centre Strategy ManagerAt Dyson, we're looking for a highly skilled and experienced Global Contact Centre Strategy Manager to join our team. As a key member of our organization, you will be responsible for developing and implementing global contact centre strategies, policies, and processes to drive business growth and customer...

Job Title: Global Contact Centre Strategy ManagerAt Dyson, we're looking for a highly skilled and experienced Global Contact Centre Strategy Manager to join our team. As a key member of our organization, you will be responsible for driving the development and implementation of global contact centre strategies, policies, and processes that align with our...

Job Title: Contact Centre Technical SpecialistCareers@Gov is seeking a highly skilled Contact Centre Technical Specialist to join our team. As a trusted partner of our citizens, we strive to deliver intuitive and personalised experiences that empower individuals to embrace holistic well-being.Key Responsibilities:Assess current contact centre technologies,...

Job Title: Contact Centre Tech Specialist, Customer SupportCareers@Gov is seeking a highly skilled Contact Centre Tech Specialist to join our team. As a trusted partner of our citizens, we strive to deliver intuitive and personalised experiences that empower individuals to embrace holistic well-being.Key Responsibilities:Assess current contact centre...

About the RoleThe Senior Manager, Contact Centre Fraud and Scam will lead the Contact Centre Fraud and Scam team, responsible for managing Fraud/Scam cases reported by customers via the direct Fraud/Scam hotline and other channels.Key ResponsibilitiesLead the Contact Centre Fraud and Scam team to ensure team members complete follow-ups with internal and...

About the RoleWe are seeking a highly skilled Senior Officer, Fraud Management, Contact Centre to join our team at United Overseas Bank. As a key member of our Group Technology and Operations department, you will play a critical role in identifying, assessing, and resolving scam-related cases from our Contact Centre.Key ResponsibilitiesReview and assess...

Assistant VP, System Project (Contact Center Systems), Group Contact Centre (PROCO) Posting Date: 27-May-2023 Location: Singapore, SG Company: United Overseas Bank Limited About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in...

Roles & Responsibilities Responsible for day-to-day operations, training and management of teams to achieve targeted Service Levels Conducts regular transaction monitoring and liaise with the Quality team to review calls for the purposes of quality assurance, coaching and training Ensure that follow-up actions are in place to address any gaps in staff...

Job Title: Weekend Tuition Centre ManagerJob Summary:We are seeking a highly motivated and organized Weekend Tuition Centre Manager to join our team at SLC EDUCATION CENTRE PTE. LTD. The successful candidate will be responsible for managing the day-to-day operations of our weekend tuition centre, ensuring a smooth and efficient learning experience for our...

Senior Officer, Fraud Management, Contact Centre Posting Date: 31-May-2023 Location: Alexandra (City Area), Singapore, Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in...

About the RoleWe are seeking a highly skilled and experienced Team Manager to lead our Customer Interaction team in the Contact Centre. As a key member of our Group Technology and Operations team, you will be responsible for resolving customer issues, providing timely resolution, and promoting a supportive environment for employees to solve problems and...

Senior Officer, Customer Service, Contact Centre Posting Date: 01-Jun-2023 Location: Singapore (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific,...

Senior Officer, Customer Service, Contact Centre Posting Date: 09-May-2023 Location: Alexandra (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific,...

Customer Service Executive (Contact Centre)-(19000068) Description Services To attend to inbound calls enquiries over various range consumer financial products and services To handle calls professionally by providing accurate and timeline information and able to provide effective solution to customer’s queries. To provide personalized...

About the RoleWe are seeking a highly skilled Senior Officer to join our Fraud Management team in the Contact Centre. As a key member of our team, you will be responsible for reviewing and assessing scam-related cases to identify, liaise, and resolve customer issues promptly and efficiently.Key ResponsibilitiesReview and assess scam-related cases to identify...

Manager, Client Services, Contact Centre Posting Date: 29-May-2023 Location: Singapore (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe...

Health Promotion Board (HPB) is committed to inspiring a healthier Singapore. As a trusted partner of our citizens, we strive to deliver intuitive and personalised experiences that empower individuals to embrace holistic well-being. To serve Singaporeans, HPB engages its customers via online and offline touchpoints such as outreach through the different...

AVP, Team Manager, Customer Interaction, Contact Centre Posting Date: 25-May-2023 Location: Alexandra (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia...

Roles & ResponsibilitiesOur client is one of the leading players in the Medical Device Manufacturing. Due to business needs, they are now recruiting a Optometrist to be part of their Opto team for ongoing transformation projects. They are located in the Centre – easily accessible.The Duties of Optometrist are: Conduct comprehensive eye examinations...