
Customer Support Specialist
2 weeks ago
Job Title: Customer Support Specialist
Job DescriptionThe role of the customer support specialist involves handling inbound customer interactions via phone calls, ensuring adherence to established policies and guidelines. The primary objective is to provide prompt and professional service to clients, resolving inquiries and issues effectively.
Main Responsibilities:
- Respond to incoming calls from customers, addressing their queries, complaints, transactions, or technical issues in a timely and efficient manner.
- Provide accurate information about products, services, promotions, and procedures to meet customer needs.
- Maintain up-to-date knowledge of relevant products, services, and operational processes to deliver informed support.
Skills and Qualifications:
- Demonstrated ability to handle multiple customer interactions simultaneously, prioritizing tasks effectively.
- Excellent communication skills, with the capacity to articulate complex information clearly and concisely.
- Familiarity with Citi's policies and procedures, as well as industry-standard practices.
Benefits:
- Ongoing training and development opportunities to enhance skills and knowledge.
- A collaborative work environment that fosters open communication and teamwork.
- A competitive compensation package that reflects your value to the organization.
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