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Chief Customer Liaison Officer

2 weeks ago

Singapore beBeeCustomerExperience Full time $4,000 - $8,000

The Customer Service Manager role is a vital position within our organization, responsible for ensuring that customers receive top-notch support and service. The ideal candidate will possess excellent communication skills, be able to remain professional and composed under pressure, and be adept at gathering and retaining customer information.

Key Responsibilities:
  • Maintain a positive and empathetic attitude in all interactions with customers
  • Provide exceptional support and resolve customer complaints efficiently
  • Gather and retain accurate customer information for future reference
  • Communicate effectively with the team and management to ensure seamless operations
Requirements:
  • A degree in a relevant field such as business or communications
  • Proven experience in customer service and communication
  • Ability to stay calm and composed in high-pressure situations
  • Proficient in digital tools and software
Skillset:
  • Customer Retention
  • Leadership
  • Microsoft Office
  • Microsoft Excel
  • Customer Experience
  • Customer Support
  • Administration
  • Communication Skills