Application Support Specialist
2 weeks ago
**Job Title:** Application Support Analyst
**Company:** EPS COMPUTER SYSTEMS PTE LTD
**Job Summary:** We are seeking a highly skilled Application Support Analyst to join our team. The successful candidate will be responsible for providing technical support and maintenance for our business application systems.
Key Responsibilities:- Ensure that business application systems are maintained to the highest possible standard with maximum levels of attainable productivity and efficiency.
- Log all communication into the Ticketing System promptly and completely.
- Manage application configuration and upgrades, and problem analysis and resolution for complex application problems, in conjunction with users and external application and service suppliers when necessary.
- Administer and resolve application issues, provide updates, and perform root cause analysis.
- Supervise all alerts related to application and system procedures and provide services proactively.
- Manage application projects and assist users to run their application projects, providing technical and project management input when required.
- Improve application functionality and performance and provide suggestions for system and business improvements.
- Analyse user processes and produce data and process flow diagrams as well as recommendations for improvements.
- The post holder may be required to respond to out-of-hours application support requests.
- Develop procedures and documentations for application support.
- Develop and maintain interfaces, exports, and imports, and ensure their smooth running when required.
- System configuration, scripting, and new user administration as required.
- Proactively manage data quality in systems.
- Analyse user processes and produce data and process flow diagrams as well as recommendations for improvements. Work with departments to design and implement more effective business processes.
- Manage interfaces, defined operational system processes, and data extracts.
- Undertake any other duties of a similar level and responsibility as may be required.
- Bachelor's Degree in Software Development, Information Technology, or related field
- 3+ years' experience in an IT Application Analyst role or related to information technology
- Minimum 2-3 years of experience in the world of retail/luxury, and point of sales management solutions (Cegid, SAP Retail, Retail Pro)
- Technical knowledge in SQL, PL/SQL database, and in the field of ERP is mandatory
- Proven ability to work independently and as a team member
- Motivated with excellent communication and interpersonal skills
- Ability to be flexible and work analytically in a problem-solving environment
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