
Solutions Expertise Provider
1 week ago
Job Title: Solutions Expertise Provider
Role Overview:
We are seeking a highly skilled and motivated solutions provider to play a key role in providing technical expertise, supporting product implementation, and ensuring customer satisfaction through effective solutions and applications support.
Key Responsibilities:
- Application Support: Perform application support on assigned solutions.
- Technical Support: Provide technical assistance to customers on product applications and troubleshooting.
- Collaboration: Work closely with colleagues to ensure user requirements are met and deployed in a timely manner.
- Ticket Management: Monitor and respond to open tickets submitted through the incident management system, proactively following up on reported issues.
- Report Development: Develop reports and procedures associated with application development, and provide ongoing support and sustenance.
- Technology Trends: Stay abreast of technology trends through participation in lectures, conferences, and trade publications, applying insights to enhance application development.
- Cross-Functional Collaboration: Maintain professional relationships with internal departments to support cross-functional collaboration.
Requirements:
- Qualification: Must possess at least a Diploma in Computer Science/Information Technology or equivalent.
- Industry Experience: Will be involved in casino products.
- Development Skills: Experience in Web or Windows Gaming/Graphics Development is an advantage.
- Programming Languages: Knowledge in C#.NET development and SQL Server is required.
- Additional Skills: Familiarity with TypeScript, XNA, React, JavaScript is beneficial.
- Language Proficiency: Good command of spoken and written English is essential.
- Personal Qualities: Good attitude, hardworking, and willingness to learn are required.
- Travel Requirements: The job may require local and overseas travel.
- Independence and Time Management: Ability to work independently and meet deadlines is necessary.
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