IT Process Manager

1 week ago

Singapore beBeeProcess Full time $180,000 - $220,000
Job Overview

This is a dynamic role that involves driving and managing quality initiatives, process improvement projects, and methodology development.

The ideal candidate will have a strong background in IT project delivery, software engineering processes, and service management.


Key Responsibilities:
  • Process Management:
    • Design and implement program content including objectives, scope, resources, approach, schedule, communication, etc.
    • Engage stakeholders from different units to deliver program objectives.
    • Drive program execution, evaluate effectiveness, and provide timely insights to management.
  • Methodology Development:
    • Develop, refine, and standardize processes and methodologies.
    • Be a subject matter expert to define, review, and advise on process design.
    • Scan industry standards and best practices and recommend updates of processes and methodologies.
  • Capability Enablement:
    • Manage enablement programs on processes and methodologies to enable delivery staff in using the processes/methodologies.
    • Generate awareness and usage of key processes and essential practices.
  • Client Satisfaction Management:
    • Plan, design, and manage external research consultants to run client experience surveys.
    • Plan and execute project pulse surveys.

Requirements:
  • At least 7 years' work experience in IT project delivery covering full SDLC and maintenance.
  • Skilled in software/systems engineering processes and SDLC implementation and service management.
  • Project management, influencing skills.
  • Analytical, systems thinking skills.
  • Good written and verbal communication and presentation skills.

Preferably to Have:
  • > 1 year of process and quality management within an IT service provider organization.
  • Experience in process writing, process management.
  • Experience in developing and facilitating training programs/workshops, self-paced learning/e-learning.
  • People/stakeholder management skillsets.

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