Customer Service Officer
4 weeks ago
At JJ Consulting Services, we are seeking a Customer Service Officer to join our team at the airport. This role is a fantastic opportunity to work in a fast-paced environment and make a positive impact on our clients' experience.
As a Customer Service Officer, you will be responsible for overseeing and leading a team in managing daily operations, ensuring a positive passenger experience, and making final decisions on matters of importance. You will also guide, develop, motivate, and mentor staff, maintaining the highest service, grooming, and discipline standards.
Key responsibilities include ensuring compliance with safety, security, and standard operating procedures of the company, airlines, and airport authorities. You will assist the Duty Manager in daily deployment based on agreed service standards with the airlines and airport authorities.
Requirements for this role include a diploma in any discipline, a good command of written and spoken English, a pleasant and cheerful disposition, and good interpersonal skills. You should be a team player in a fast-paced environment, independent, and able to multitask. Additionally, you should be able to prioritize tasks effectively and work on rotating shifts.
We are looking for a skilled and experienced individual who can provide excellent customer service and lead a team to success. If you are a motivated and dedicated professional with a passion for customer service, we encourage you to apply for this exciting opportunity.
Able To Multitask
Microsoft Office
Microsoft Excel
Interpersonal Skills
MS Word
Compliance
Good Communication Skills
Freight
Communication Skills
Consulting
Team Player
Microsoft Word
Customer Service
Disposition
Shipping
Customer Service Experience
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