Customer Service Officer

4 weeks ago


Singapore WORKLE PTE. LTD. Full time
Roles & Responsibilities

✒️ Location: Tuas

✒️ 5 days work week

✒️ Salary: up to $2,600


Job Duties:

· Assist the Customer Service team in answering customer inquiries through phone, email or WhatsApp support channels.

· Process orders accurately by checking, printing, scanning the Collection Order/ Delivery Order (CODO), matching with Purchase Order (PO).

· Ensure that customer inquiries are resolved in a timely manner by liaising with other departments to maintain customer satisfaction.

· Keep accurate and up-to-date records of customers’ interactions and follow-up actions taken.

· Prepare monthly reports / consolidated figures as required by the Customer.

· Submission of daily collections to NEA e-tracking system.

· Coordinate with Transport department to arrange and schedule collection date and time.

· Liaise with Operations on details of Customer’s requirements.

· Perform other related duties and responsibilities as assigned by supervisor.

· Maintain a positive and professional work ethics while working with customers and other team members.



Requirement:

· Minimum GCE ‘N/O’ Levels with 2 years of experience in a similar role.

· Proficient in Microsoft Office.

· Customer service oriented, positive and highly motivated individual.

· Target driven and possessed can-do attitude.

· Excellent communication skill.

· Well-groomed, good interpersonal skills and confident.



EA License No: 19C9611
EA Personnel Reg No: R1433735 Teng Wei Mun (Celest)


Tell employers what skills you have

Customer Service Oriented
Microsoft Office
Microsoft Excel
Interpersonal Skills
Purchasing
Target Driven
Administration
Good Communication Skills
Freight
Communication Skills
Customer Satisfaction
Team Player
Microsoft Word
Customer Service
Shipping
Customer Service Experience

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