
Emergency Response Coordinator
1 week ago
We are seeking a skilled and experienced Incident Manager to join our team.
Key Responsibilities:
- Manage technology incidents impacting business operations.
- Work with relevant teams to ensure compliance with incident management processes and procedures.
- Establish clear accountability and precise evaluation of complex issue scenarios.
- Participate in incident resolution calls to facilitate incident determination, recovery, and resolution.
- Escalate critical and unresolved incidents to appropriate levels of management.
- Ensure accurate capture and documentation of incident data.
Requirements:
- Bachelor's degree in Business, Computer Science, or related discipline.
- ITIL certification is required.
- 8-15 years of experience managing complex IT initiatives in a matrix environment or operational line managers experience is preferred.
Technical Skills:
- Experience in Remedy, Helix, Application Support, EOD Batch processing, Infrastructure, Web/Application/Middleware services.
- Good knowledge of Payments flow.
Benefits:
- Excellent Communication Skills.
- Data Analysis.
- Ticketing.
- Root Cause Analysis.
- Logging.
- PowerPoint.
- Incident Management Services.
- Problem Management.
- Application Support.
- Accountability.
- Audit.
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