Emergency Response Coordinator

1 week ago


Singapore beBeeincident Full time $90,000 - $120,000
Incident Manager Job Description

We are seeking a skilled and experienced Incident Manager to join our team.

Key Responsibilities:

  • Manage technology incidents impacting business operations.
  • Work with relevant teams to ensure compliance with incident management processes and procedures.
  • Establish clear accountability and precise evaluation of complex issue scenarios.
  • Participate in incident resolution calls to facilitate incident determination, recovery, and resolution.
  • Escalate critical and unresolved incidents to appropriate levels of management.
  • Ensure accurate capture and documentation of incident data.

Requirements:

  • Bachelor's degree in Business, Computer Science, or related discipline.
  • ITIL certification is required.
  • 8-15 years of experience managing complex IT initiatives in a matrix environment or operational line managers experience is preferred.

Technical Skills:

  • Experience in Remedy, Helix, Application Support, EOD Batch processing, Infrastructure, Web/Application/Middleware services.
  • Good knowledge of Payments flow.

Benefits:

  • Excellent Communication Skills.
  • Data Analysis.
  • Ticketing.
  • Root Cause Analysis.
  • Logging.
  • PowerPoint.
  • Incident Management Services.
  • Problem Management.
  • Application Support.
  • Accountability.
  • Audit.


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