Mid-Back Office System Analyst, Asia

2 months ago

Singapur, Singapore FCM Travel Full time
About the Role

FCM Travel is seeking a highly skilled Mid-Back Office System Analyst to join our Asia team. As a key member of our Technology Pillar, you will be responsible for managing the mid-back office system, ensuring its smooth operation and optimal performance.

Key Responsibilities
  • Configure, maintain, and administer the mid-office and back-office systems
  • Evaluate and manage user development requests to implementation
  • Review the usage of the system and user processes to ensure a continuous optimisation of workflows in accordance to changing market needs
  • Act as Project Manager for any major system upgrades or migration exercises
  • Ensure consistency and standardisation of business and system processes
  • Develop and update user process documentation in the local language
  • Provide trainings to new users of the finance systems to ensure compliance to documented workflows
  • Optimise workflows and business systems usage
  • Map out the post-booking process workflows, review, and identify opportunities for improvement
  • Work with various areas of the business, including Operations, Finance, Taxation, Regulatory and Technology ensuring the systems operate effectively, efficiently in a compliant manner
  • Provide systems support relating to issues and questions
  • Provide prompt resolution in line with agreed process for any invoice-related queries
  • Manage the submission of credit card enhanced data files
  • Own the payment process flow and act as local support for any payment gateway-related issues
  • Provide support for real time authorisation
  • Prepare and manage the finance reporting process for customers
  • Work with the respective Account Managers to ensure a timely delivery of accurate reporting as agreed with the customers
Requirements
  • Bachelor's degree in a relevant field
  • Understanding of technology, travel, and finance systems
  • Experience implementing and maintaining finance systems
  • Knowledge of travel industry
  • Excellent communication and networking skills
  • Strong self-management and time management skills
  • Strong problem-solving skills; great patience and positivity in supporting users to resolve issues
  • Proven ability to develop product and effectively communicate recommendations to key stakeholders
About FCM Travel

FCM Travel is a leading travel management company with a global presence. We are committed to delivering exceptional service and innovative solutions to our clients. Our team is passionate about travel and dedicated to making a difference in the industry.

We are an equal opportunity employer and welcome applications from talented individuals who share our values and passion for travel.

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