Regional Finance System Analyst, Asia

3 weeks ago

Singapur, Singapore FCM Travel Full time

FCM Travel is a leading travel management company with a global presence. As a key member of the Technology Pillar, the Regional Finance System Analyst will play a crucial role in managing the mid-back office system.

About the Opportunity

The successful candidate will be responsible for administering and overseeing system behavior, focusing on process improvement and operational efficiency. This position will act as the Subject Matter Expert (SME), controlling system processes and ways of use to adhere to the "One Best Way".

The role requires cross-functional collaboration, excellent communication and presentational skills, and the ability to work in a fast-paced environment. The successful candidate will have exposure to global projects and cross-office collaboration within the FCM network.

Key Responsibilities:

  • Manage finance middle-office and back-office systems
  • Configure, maintain, and administer the mid-office and back-office systems
  • Evaluate and manage user development requests to implementation
  • Review the usage of the system and user processes to ensure a continuous optimization of workflows in accordance with changing market needs
  • Act as Project Manager for any major system upgrades or migration exercises
  • Ensure consistency and standardization of business and system processes
  • Develop and update user process documentation in the local language
  • Provide trainings to new users of the finance systems to ensure compliance to documented workflows
  • Optimize workflows and business systems usage
  • Map out the post-booking process workflows, review, and identify opportunities for improvement
  • Work with various areas of the business, including Operations, Finance, Taxation, Regulatory, and Technology to ensure the systems operate effectively, efficiently, and in a compliant manner
  • Provide systems support relating to issues and questions
  • Provide prompt resolution in line with agreed process for any invoice-related queries
  • Manage the submission of credit card enhanced data files
  • Own the payment process flow and act as local support for any payment gateway-related issues
  • Provide support for real-time authorization
  • Prepare and manage the finance reporting process for customers
  • Work with the respective Account Managers to ensure a timely delivery of accurate reporting as agreed with the customers

Requirements:

  • Bachelor's degree in a relevant field
  • Understanding of technology, travel, and finance systems
  • Experience implementing and maintaining finance systems
  • Knowledge of the travel industry
  • Excellent communication and networking skills
  • Strong self-management and time management skills
  • Strong problem-solving skills; great patience and positivity in supporting users to resolve issues
  • Proven ability to develop products and effectively communicate recommendations to key stakeholders

FCM Travel is an Equal Opportunity Employer seeking talented, driven individuals who have a desire to build a rewarding career in a company that values their success. We work in a team-oriented environment where we maintain a favorable working relationship with coworkers in all departments to foster a culture of trust and mutual respect.

By joining the team, you'll discover firsthand why we're recognized around the world as an outstanding employer. Our company founder believes the success of our business relies on the success of our people.

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