Automotive Relationship Builder

1 week ago


Singapore beBeeEngagement Full time $54,000 - $76,000

This is a role that focuses on building relationships with customers who have inquiries about automotive-related issues.

Automotive Engagement Specialist Role
  • Customer Service Representative
  • Automotive Technical Support
  • Service Appointment Scheduling
  • Helpdesk Record Maintenance

Key Responsibilities include:

  1. Providing information to customers regarding BYD vehicles and service procedures via various communication channels.
  2. Responding to customer inquiries in a timely and professional manner.
  3. Assisting customers in scheduling service appointments with dealerships or repair centers.
  4. Maintaining detailed records of customer interactions, service requests, and resolutions in the helpdesk system.
  5. Staying updated on industry trends, vehicle models, and service procedures to provide informed support.

Required Skills and Qualifications:

Technical Knowledge
  • Strong understanding of automotive systems and technology.
  • Ability to diagnose and address complex automotive issues.
Soft Skills
  • Excellent verbal and written communication skills.
  • Dedication to delivering exceptional customer service.

Additional Qualifications:

  • High school diploma or equivalent; additional coursework or certification in automotive technology or a related field is preferred.
  • Previous experience in automotive customer service, technical support, or a related role is highly desirable.


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