
Field Representative – Retail Services
3 days ago
Role Overview
We are seeking a diligent and proactive individual to take on the role of Customer Service Field Representative.
As a key member of our team, you will be responsible for visiting and servicing merchants across the island. You will provide insights into merchant payment acceptance and notify them of upcoming marketing campaigns.
Responsibilities include:
- Visiting and servicing assigned merchants island-wide.
- Providing actionable insights into merchant payment acceptance.
- Notifying merchants of upcoming marketing campaigns.
- Testing payment terminals and resolving any issues.
- Deploying campaign/marketing materials and sharing marketing insights with merchants.
- Adapting to ad-hoc activities as required.
Requirements and Qualifications
To excel in this role, you should possess:
- Previous experience in customer service or a related field.
- A proactive attitude and ability to work independently and as part of a team.
- Excellent fluency and communication skills in English, with other languages welcome.
- A good credit rating.
- Strong time management and ability to thrive in a fast-paced environment.
- Experience handling challenging situations.
- Able to build strong relationships with merchants.
- One year of retail store experience is an added advantage.
- Physical fitness.
Skills We Value
Energetic Team Player
Customer Support
Agile
Auditing
Adaptable
Physically Fit
data integrity
Time Management
Customer Management
Customer Satisfaction
Customer Service
Audit
Able To Work Independently
Integrity
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