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Contact Centre Leader
3 weeks ago
As a vital team member, you will play a key role in ensuring seamless operational efficiency and customer satisfaction in the provision of contact centre services. This involves real-time performance monitoring, resource allocation, and effective manpower deployment.
The ideal candidate should have a diploma in any field and at least 2-3 years of experience in the healthcare sector, contact centre environment, or service-related industry. They must possess strong leadership skills with a minimum of 2 years of experience leading a team of staff.
Key responsibilities include preparing statistics and reports, sharing updates with the team, implementing new workflows and improvement initiatives, and supervising the performance of Customer Service Associates. The successful candidate should be customer-centric, service-oriented, and proficient in using computer software and applications.
In addition to these skills, the contact centre leader must be able to multitask, work under stressful environments, and communicate effectively in English and their mother tongue. If you are a motivated and organized individual with excellent interpersonal and communication skills, we encourage you to apply for this exciting opportunity.
