Technical Onboarding Program Lead
1 month ago
Company Overview
MongoDB empowers innovators to create, transform, and disrupt industries by unleashing the power of software and data. Our developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database available in over 115 regions across AWS, Google Cloud, and Microsoft Azure.
We are looking for a talented individual to join our team as a Technical Onboarding Program Lead. As a member of our team, you will be responsible for supporting customers to successfully implement MongoDB, project managing initial enablement plans, and introducing them to the broader MongoDB ecosystem.
Job Description
The Technical Onboarding Program Lead will serve as the first point of contact for some of our most strategic customers after their initial sale. This role involves coordinating with internal teams (Sales, Professional Services, Technical Services, etc.) and our customers to ensure they are introduced to the platform effectively.
You will enjoy promoting the implementation of MongoDB features during every customer touchpoint using playbooks, product signals, and other relevant data points to look for opportunities to expand the MongoDB footprint with your customers.
This is a brand new team at MongoDB, so we are looking for someone who can thrive with a high level of ambiguity and changes while maintaining a customer-centric approach and helping to build the program.
Required Skills and Qualifications
- A passion for technology and the ambition to dive head-first into new challenges
- Exceptional project management skills, with the ability to hold customers and internal stakeholders accountable to action items to drive achievement of outcomes and milestones
- A mind for technology - we'll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
- The ability to work in a fast-paced environment - each Onboarding Success Manager will be responsible for onboarding 50+ customers in a given quarter while continuing to iterate on the program
- An entrepreneurial mindset - this is a brand new team so you must thrive in a highly changeable environment and contribute to building this program from the ground up
- High levels of organization and attention to detail - you take ownership of customer situations and see everything through to resolution
- Prior exposure to database, cloud, and infrastructure technology is a plus
- Bilingual Korean Speaking
Salary Range: $80,000 - $120,000 per annum
Location: Singapore
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