Global User Operations Manager

1 week ago

Singapore beBeeLeadership Full time $90,000 - $120,000
User Operations Leadership Role

We are seeking a seasoned user operations professional to lead our remote support team, responsible for managing global user feedback and complaints.

Key Responsibilities:
  • Oversee an overseas business process outsourcing (BPO) team in delivering high-quality support to external users and internal stakeholders.
  • Develop and refine standard operating procedures (SOPs) for handling payment disputes, content moderation, and withdrawal delays.
  • Maintain vigilance on user withdrawals and ensure compliance with anti-fraud measures.
  • Provide comprehensive training to the team on handling sensitive operational issues, including user conflicts and cultural differences.
  • Collaborate with product teams to drive improvements based on user insights, particularly in features such as party games and voice rooms.
Requirements:
  • Bachelor's degree in Management, Business, E-commerce, or a related field
  • At least 3 years of experience in user operations or customer support, including remote support team management
  • Strong knowledge of content moderation and withdrawal risk control in social platforms
  • Prior experience in managing overseas BPO teams is preferred
  • Fluency in English, with flexibility to work shifts covering MENA and SEA time zones
Preferred Skills:
  • Live streaming expertise
  • Management skills
  • Risk control expertise
  • Customer support
  • Interpersonal skills
  • Fraud detection
  • Compliance
  • Team management
  • Banking knowledge
  • Customer satisfaction
  • Streaming media
  • BPO experience
  • Interactive entertainment
Why Choose Us?

We offer a dynamic work environment that fosters growth and development. Our team is passionate about delivering exceptional user experiences and we're committed to making a positive impact.

Join us in shaping the future of user operations and take your career to new heights.

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