Diagnostic Product Support Specialist
6 days ago
We are seeking a skilled professional to provide technical and application support of diagnostic products to clientele.
- Project evaluations and system validations will be conducted to ensure quality and efficiency.
- Customer training and experiment design for evaluations/ validations are essential tasks.
- Validation and standard operating protocols, as well as technical reports, must be written up.
- A timely response to all inquiries and support requests is crucial.
- The market situation and competitor information in related industries must be analyzed.
- Counter measures to stay competitive must be actively provided.
- Product and application/ technical training for customers, sales & distributors through application development and support is necessary.
- Seminars/trainings during workshops and conferences must be delivered.
- Supporting the sales team and marketing team to achieve growth targets is vital.
Requirements:
- Bachelor of Degree or MSc in molecular biology, genetics, biostatistics or related field in life sciences.
- Minimum 2 to 3 years of working experience in application support environment; experience in immunoassay/ serology skills (immunofluorescent, ELISA, western blot and microscope) would be an advantage.
- Ability to provide support for complaints, troubleshooting and address customers concerns.
- Eloquent in English and Mandarin to liaise with Mandarin speaking customers.
- Strong communication, interpersonal, presentation and problem solving skills; able to work independently and in a Team.
- Frequent travel 20% to 30% in the SEA region.
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