Diagnostic Product Support Specialist
1 week ago
We are seeking a highly skilled Diagnostic Product Support Specialist to join our team. In this role, you will provide technical and application support of diagnostic products to clientele. You will be responsible for conducting project evaluations and system validations, as well as providing customer training and experiment design for evaluations/validations.
The successful candidate will have a strong background in molecular biology or a related field, with a minimum of 2-3 years of working experience in an application support environment. Experience in immunoassay/serology skills (immunofluorescent, ELISA, western blot and microscope) would be advantageous.
This is a challenging role that requires strong communication and problem-solving skills, as well as the ability to work independently and as part of a team. You will also need to be able to travel frequently (20% to 30%) within the SEA region.
Key Responsibilities:- Provide technical and application support of diagnostic products to clientele
- Conduct project evaluations and system validations
- Responsible for customer training & experiment design for evaluations/validations
- Write up validation and standard operating protocols, and technical reports
- Respond to all inquiries and support requests (pre and post sales) in a timely manner
- Analysis of market situation and competitor information in related industry and actively provide counter measures
- Provide product and application/technical training for customers, sales & distributors
- Bachelor of Degree or MSc in in molecular biology, genetics, biostatistics or related field in life sciences
- Minimum 2 to 3 years of working experience in application support environment; experience in immunoassay/serology skills (immunofluorescent, ELISA, western blot and microscope) would be advantage
- Ability to provide support for complaints, troubleshooting and address customers concerns
- Eloquent in English and Mandarin to liaise with Mandarin speaking customers
- Strong communication, interpersonal, presentation and problem solving skills; able to work independently and in a Team
- Frequent travel 20% to 30% in the SEA region
We are a leading company in the field of diagnostic products. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.
As a Diagnostic Product Support Specialist, you will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional service and support.
Benefits:- Competitive salary package
- Opportunities for career advancement
- Dynamic and supportive work environment
- Ongoing training and professional development
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