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Chief Operations Manager for Custody Services

2 weeks ago


Singapore beBeeOperations Full time $180,000 - $250,000
Job Description

Role Summary:

  • This is a senior leadership role responsible for managing the Custody Services team, ensuring seamless delivery of operations and adherence to regulatory requirements.
  • The successful candidate will lead the team in implementing process improvements, enhancing risk management, and driving business growth.

Key Responsibilities:

  1. Led the team responsible for managing custody documentation for Wealth and Retail Banking customers, ensuring timely and accurate execution.
  2. Provided guidance and support to team members on custody-related matters, fostering a culture of collaboration and knowledge-sharing.
  3. Conducted regular performance reviews, identified areas for improvement, and developed strategies to address skill gaps through training and development programs.
  4. Maintained strong relationships with external vendors, ensuring effective service delivery and identifying opportunities for cost optimization.
  5. Developed and implemented change management initiatives to drive business efficiency, improve customer experience, and enhance risk management.
  6. Risk Management:
    1. Identified and mitigated risks associated with custody operations, ensuring compliance with regulatory requirements and bank policies.
    2. Collaborated with relevant stakeholders to develop and implement robust controls, monitoring measures, and audit procedures.
  7. Managed the bank's outsourcing arrangement with an external archival vendor, overseeing service review meetings, contract renewal, and due diligence checks.
  8. Ensured timely escalation and resolution of audit issues, maintaining a high level of customer satisfaction and confidence.
  9. Regulatory & Business Conduct:
    1. Demonstrated exceptional conduct, embodying the Group's Values and Code of Conduct, and promoting a culture of ethics and integrity within the team.
    2. Collaborated with cross-functional teams to identify, mitigate, and resolve risk, conduct, and compliance matters.
  10. Key Stakeholders:
    1. External vendors.
    2. Business Risk Management, WRB.
    3. Credit Risk Management/RETSO.
    4. WRB teams.
    5. Group teams.
    6. Supply Chain Management.
    7. Outsourcing Governance Unit.
  11. Other Responsibilities:
    1. Delivered exceptional customer service by providing timely support to internal teams, maintaining high standards of risk and operational control, and contributing to business growth and profitability.