Food Service Manager Position

2 weeks ago

Singapore beBeeHospitality Full time $90,000 - $120,000

Hotel Operations Director

 

  • As a senior hospitality leader, you will oversee all aspects of hotel operations, ensuring exceptional service and seamless workflow.

 

  • Key Responsibilities:
  • Lead and train a high-performing team to maintain outstanding service standards and operational excellence.
  • Monitor in-line operations and address issues promptly to minimize disruptions.
  • Drive continuous improvement through guest feedback and internal reviews, identifying areas for growth and implementing changes as needed.
  • Handle guest complaints with professionalism and empathy, following up on resolution to ensure complete satisfaction.
  • Closely coordinate with other departments to ensure seamless service delivery.
  • Plan staff schedules and manage resources effectively based on occupancy, events, and promotions.
  • Ensure team compliance with SOPs and service standards through regular training and assessments, maintaining a culture of excellence.
  • Collaborate on menu planning and service strategy with the F&B Manager and Executive Chef, driving revenue growth through innovative offerings.
  • Promote restaurant offerings and implement guest and team incentives to boost revenue and enhance customer experience.
  • Monitor departmental KPIs and P&L performance, providing insightful analysis to inform business decisions.
  • Control costs while maintaining high standards in service and cleanliness, ensuring efficient resource allocation.
  • Lead recruitment, onboarding, and development of new team members, fostering a positive and inclusive work environment.
  • Uphold health, safety, and hygiene standards across all operations, prioritizing the well-being of guests and staff alike.

 

Requirements:

  • Minimum 10 years' experience in senior leadership roles within high-end or fine dining establishments, demonstrating expertise in hotel operations management.
  • Previous experience in Michelin-starred restaurants is highly desirable, showcasing ability to adapt to high-pressure environments.
  • Strong business acumen and proven track record in revenue and cost management, leveraging analytical skills to drive informed decision-making.
  • Excellent interpersonal and communication skills, with the ability to lead and inspire teams to achieve outstanding results.
  • Deep passion for food, service, and hospitality, with knowledge of the latest culinary and service trends.
  • Meticulous attention to detail and strong understanding of fine dining service etiquette, ensuring exceptional guest experiences.

 

Benefits:

  • Opportunity to join a dynamic hospitality team and contribute to its success.
  • Competitive salary and benefits package.
  • Professional development opportunities and ongoing training.
  • Chance to work with a talented and dedicated team.

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