Medical Services Coordinator
1 month ago
About the Role:
Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Job Profile Summary:
This role is part of the Medical Portfolio Management team, responsible for assisting customers with PRUShield claims recovery and policy management. As a Medical Services Specialist, you will play a crucial role in ensuring customers receive the necessary support and guidance throughout the recovery process.
Key Responsibilities:
- Conduct daily outbound calls to customers to promote the benefits of recovery claims and provide support throughout the process.
- Process end-to-end policy transaction requests, including reinstatements, upgrades, downgrades, conversions, and terminations.
- Ensure adherence to standard operating procedures, guidelines, and regulatory requirements.
- Provide administrative support, including document preparation and submission.
- Collaborate with the PRUShield Recovery Team Lead to report on call activity and outcomes.
- Attend service and product trainings to enhance knowledge and skills.
Requirements:
- At least two years' experience in a customer service capacity or outbound/inbound call centre environment.
- One to two years' experience in integrated shield/life insurance/claims will be advantageous.
- Strong command of the English language.
About Us:
Prudential plc is a leading international life insurance group with operations in Asia, the US, and the UK. We are committed to delivering excellent customer service and creating a positive impact on our communities.
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