PC Support Specialist
3 days ago
At Protech Alliance LLP, we pride ourselves on delivering exceptional customer service and providing top-notch computer solutions.
Role SummaryWe are seeking a highly motivated PC Support Specialist to join our team. As a key member of our sales team, you will be responsible for attending to customer inquiries, recommending computer components, and maintaining excellent relationships with our valued customers.
Key Responsibilities- Respond to customer requests and provide expert advice on computer components, repair services, and PC customisation.
- Collaborate with customers to understand their individual needs and preferences, and recommend the most suitable computer components accordingly.
- Maintain strong relationships with customers to foster loyalty and drive business growth.
- Perform basic housekeeping tasks to ensure a clean and organized work environment.
- Support retail operations, including stocktakes and inventory management.
- Possibly participate in trade fairs and related events to promote our products and services.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
- A presentable disposition and well-groomed appearance.
- The ability to achieve retail sales targets.
- Strong customer relationship management skills, with a focus on building and maintaining new customer profiles.
- Accurate inventory management for individual counters.
- Exceptional customer service skills, with a focus on product knowledge.
- A competitive salary package, including basic salary, high commission, and variable performance bonuses (up to $4000).
- A 5-day or 6-day work week, depending on your preference.
- Medical benefits and insurance coverage.
- Staff purchase discounts.
Please highlight the following essential skills when applying: Product Knowledge, Preventive Maintenance, Troubleshooting, Microsoft Excel, Housekeeping, Interpersonal Skills, Customer Loyalty, Retail Sales, Electrical, Team Player, Microsoft Word, Customer Service, Assembly, Electronics.
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