IT Support Specialist

6 hours ago


Singapore RECRUIT EXPRESS PTE LTD Full time
Overview

We are seeking a highly skilled IT Support Specialist to join our team at Recruit Express Pte Ltd. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our clients and ensuring the smooth operation of their desktop systems.

Job Description

The ideal candidate will have a strong background in IT/Desktop Support with a minimum of 1 year of experience. You will be required to work 12-hour shifts and be flexible to adapt to changing priorities.

Your key responsibilities will include:

  • Incident Management: Log all incidents into the Incident Management System, handle escalations, and ensure accurate information entry.
  • Asset Management: Ensure new PCs and IT peripherals are deployed in working condition, maintain asset information accuracy, and report discrepancies to supervisors.
  • Desktop Software / Patch Management: Assist in software/patch testing and rollout, provide daily/weekly/monthly updates to supervisors, and manage desktop teams to meet support standards.

You will also be responsible for:

  • Providing on-site VIP support to key appointments holders.
  • Managing and identifying issues that may arise, highlighting them to relevant parties/teams/management.
  • Assisting in condemning/decommissioning outdated assets and disposal.
  • Image creation and cloning for tech refresh and daily BAU operations.
  • Setting up MDT Servers (Microsoft Deployment Toolkit).
  • Performing installation, setup, configuration, diagnostic, migration, upgrading, and maintenance of Desktop PC/Laptops, OS, Application, software, and related IT peripherals.
  • Supporting end-users in troubleshooting and resolving desktop PC and related IT Products such as Printers.
Requirements

To be successful in this role, you must have:

  • A minimum of 1 year of experience in IT/Desktop Support.
  • Flexibility to work 12-hour shifts.
Benefits

This is an excellent opportunity to work with a reputable company like Recruit Express Pte Ltd. We offer competitive salary packages and opportunities for career growth.

Salary Range: $40,000 - $60,000 per annum



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