IT Support Specialist

3 days ago


Singapore ASIAPAC TECHNOLOGY PTE. LTD. Full time
Job Summary

We are seeking an experienced IT Support Specialist to join our team at ASIAPAC TECHNOLOGY PTE. LTD. As an IT Support Specialist, you will be responsible for providing technical assistance and support to customers across various industries.

About the Role
  • Provide technical helpdesk support to customers via phone, email, or on-site visits
  • Manage and resolve technical issues related to IT products and services
  • Assist in setting up new PCs and installing standard office applications
  • Troubleshoot problems encountered by end-users
  • Perform level 1 support for IT needs
  • Provide front-line support for key field service activities
  • Update service records into the database promptly and accurately
  • Perform asset tagging and rework on products and deployment when required
  • Assist in answering customer enquiries and feedback
  • Conduct all field service activities within the boundaries of health and safety policies
Requirements
  • Minimum qualification – Nitec in Infocomm or related
  • 3 years of working experience
  • Able to work independently, self-motivated, and diligent
  • Willing to learn IT skills and familiar with Windows environment
  • Experience in troubleshooting and repairing of PC/Notebooks is an added advantage
  • Possess analytical and problem-solving abilities
  • Written and spoken language proficiency in English is essential
  • Effective communication skills
What We Offer
  • A competitive salary of SGD $45,000 - $60,000 per annum
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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