Service Excellence Professional

1 week ago

Singapore beBeeCustomerService Full time $40,000 - $60,000

Customer Service Coordinator Job Description


As a valued member of our service team, the customer service coordinator plays a vital role in delivering exceptional customer experiences. This dynamic individual will be responsible for coordinating customer service operations, managing inquiries, processing orders, and resolving any issues that arise.


Key Responsibilities:
  • Provide prompt responses to customers' and service calls, including enquiries and logging of breakdown calls
  • Allocate service jobs to respective technicians (open/close jobs, arrangement of spare parts to field technician and issue stationary)
  • Update information in AS400 on unavailable technicians (sick leave or annual leave) to the Service team
  • Provide prompt responses to ISMS messages
  • Liaise with suppliers for battery job arrangements
  • Arrange and make appointments with retail customers, FPM customers, and Rentals customers for PMP Services
  • Liaise with customers for entry clearances
  • Assist to update personal information of Service Technicians
  • Update van allocation in AS400 and hour meters
  • Arrange technicians to attend customers' safety courses per customers' requirements

Month-end Tasks:
  • Print invoices and send to customers
  • Process factory cards

Reports/Contracts:
  • Update daily FST job reports
  • Renew customers' PMP contracts and proposing PMP and put up PMP contract in AS400
  • Issue picking lists for technicians' spare part orders
  • Issue spare parts requisition documents to order parts for GLS
  • Prepare daily Dashboard

System Maintenance, Job Cards and Ad hoc tasks:
  • Process retail, rental, FPM customers, cost of sales, warranty job cards
  • Process dispatch advice (POS)
  • Update SJC booklet, trucks customers history and ownership history in AS400
  • Update service job cards

Requirements:
  • Diploma or degree in business management or a related field
  • Proven experience in customer service or sales support roles, preferably within the material handling or logistics industries
  • Strong verbal and written communication skills to effectively liaise with customers and internal teams
  • Excellent organizational skills with the ability to manage multiple tasks and priorities concurrently
  • Proficiency in Microsoft Office Suite
  • Problem-solving mindset with a focus on delivering outstanding customer experiences

This role will be based in our Singapore office.


Benefits:
  • Medical and dental benefits
  • Group hospital and surgical benefits

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