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Customer Success Manager

1 month ago

Singapore ADVENTUS SINGAPORE PTE. LTD. Full time

Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you have a knack for leading teams and driving business growth? We're looking for a highly skilled Customer Success Manager to join our team at ADVENTUS SINGAPORE PTE. LTD.

This role is perfect for someone who thrives in a fast-paced environment, has excellent communication skills, and can multitask with ease. As a Customer Success Manager, you will be responsible for leading the service delivery for assigned accounts, ensuring that customers receive the highest level of support and satisfaction.

We're offering a competitive salary of SGD 80,000 - 120,000 per annum, depending on experience, plus benefits and opportunities for career growth. If you're passionate about delivering exceptional customer experiences and have what it takes to succeed in this role, we want to hear from you

About Us:

ADVENTUS SINGAPORE PTE. LTD. is a leading provider of IT outsourcing services, dedicated to helping businesses achieve their goals through innovative solutions and exceptional customer support. Our team is comprised of experienced professionals who are passionate about delivering top-notch results.

Key Responsibilities:

  • Lead and drive the service delivery for assigned accounts, ensuring high levels of customer satisfaction and loyalty
  • Act as the point of contact for service delivery, providing timely and effective communication with customers and internal stakeholders
  • Manage a team of desktop/system/network and helpdesk engineers, providing guidance and support to ensure seamless delivery of services
  • Maintain long-term healthy customer relationships, acting as a bridge between clients and internal teams
  • Monitor and ensure SLAs are met, issues escalated and prioritized, and provide regular reporting and trend analysis statistics to proactively support and improve customer's business
  • Identify operational gaps and drive closure, both internally and externally, to ensure continuous improvement and business growth
  • Work on financial cost priorities to ensure a balance between customer satisfaction and company business objectives, ensuring delivery to cost plan
  • Perform any other ad-hoc duties as required or assigned

Requirements:

  • Bachelor Degree in Information Technology/Information Systems/Computer Science, Business IT or other relevant disciplines
  • At least 1 to 2 years experience in customer success, service delivery or sales, with strong stakeholder management and IT Support skills
  • Ability to multi-task, with experience handling a large portfolio of customer accounts
  • Excellent communicator with fluency in English and Mandarin (to liaise with Mandarin-speaking customers)
  • IT outsourcing experience with proven track records preferred
  • Proven success in achieving project milestones and broad technology awareness
  • Possess a full and broad understanding of the services required by the account and of other services and technology potentially available along with good project co-ordination skills
  • Strong business acumen, customer focus and good financial management skills
  • Self-motivated and proactive in resolving issues and identifying new opportunities on the account
  • Effective interpersonal skills, both written and presentation
  • Strong analytical and problem-solving skills, combined with the ability to provide quick resolution to problems