ASCC Operations Specialist

2 weeks ago

Singapore beBeeSecurity Full time $80,000 - $150,000
Job Overview:
The ASCC Design & Delivery Supervisor plays a pivotal role in maintaining the Centre's operational integrity. As a subject matter expert on security systems, this individual contributes towards high availability and performance of key regional security infrastructure.

The ideal candidate will oversee technology programmes, implementing quality assurance measures, and acting as the first responder to system issues, ensuring the Centre's continuous and efficient operation. This position is crucial in upholding the ASCC's mission to provide a secure and resilient environment for regional operations.

The successful applicant will have a robust technical background, coupled with exceptional problem-solving skills. They will drive continuous improvements, ensuring that systems and processes are optimized to meet evolving business needs and identify operator efficiencies within the security operations environment.

Key Responsibilities:
  • Act as the primary point of contact (1st Line IT support) for reporting and responding to security system failures, ensuring timely repairs.
  • Escalate system failures to the Global Security Design & Engineering team and engage the region's technical integrator for site attendance when necessary.
  • Log, track, and update incident reports, maintaining metrics for data-driven decision-making.
  • Oversee several technical programmes, including Alarm Prioritization Framework, Preventative Maintenance, Technical Risk Register, Change Management, and System Administration.
  • Ensure ASCC systems are functioning as expected, maintaining a programme of daily, weekly, monthly systems checks.
  • Monitor systems management tools to ensure critical platforms meet predefined benchmarks, helping to maintain optimal efficiency.
  • Collaborate with stakeholders, including APAC Global Security team's Regional Security Heads, TWDC IT and Network departments, and security system vendors.
  • Conduct post-project evaluations to make sure ASCC systems are updated correctly and assist ASCC staff with systems training, documentation, and supporting SOPs.

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