Lead User Experience Designer

4 days ago

Singapore beBeeDesign Full time

The role is to lead the design strategy for digital platforms, creating seamless, user-centered experiences for global customers.

  • Oversee a distributed design team, driving innovation, quality, and efficiency while balancing customer needs with business priorities.

This includes defining and executing the UX vision and strategy in alignment with business goals and customer needs.

  • Collaborate closely with product management, engineering, marketing, and customer service teams to deliver integrated digital solutions.
  • Champion user research, data-driven design, and usability testing to inform decision-making and continuous improvement.

This requires managing stakeholder relationships, balancing business objectives with customer-centric design principles. Also drive UX innovation by staying abreast of emerging technologies and industry trends.

Key Responsibilities:
  • Lead and develop a high-performing UX design team focused on creating compelling digital customer experiences across platforms.
  • Define and execute the UX vision and strategy in alignment with business goals and customer needs.
  • Collaborate closely with product management, engineering, marketing, and customer service teams to deliver integrated digital solutions.
  • Champion user research, data-driven design, and usability testing to inform decision-making and continuous improvement.
  • Advocate for best practices in usability, accessibility, and responsive design within a fast-paced, global organization.
  • Manage stakeholder relationships, balancing business objectives with customer-centric design principles.
  • Drive UX innovation by staying abreast of emerging technologies and industry trends.
Requirements:
  • Bachelor's or Master's degree in Design field (e.g., UX, Management, Innovation Management, Service Design).
  • 10-12 years of experience in leading UX design teams within complex, digital-first environments.
  • Strong expertise in digital customer solutions, user research, and service design.
  • Excellent leadership, communication, and stakeholder management skills.
  • Ability to translate customer insights into actionable design strategies that impact business success.
  • Experience with industry standard design tools (e.g., Figma, Mural, MS Suite, Adobe).
  • Excellent facilitation skills to plan, lead, and execute workshops with cross-functional teams.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
  • Industries: Transportation, Logistics, Supply Chain and Storage

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