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Global Technical Support Specialist

2 weeks ago

Singapore beBeeTechnical Full time $80,000 - $120,000
Job Description

We are seeking an experienced Technical Support Specialist to join our team in Singapore. As a key point of contact with Adyen's merchants across the globe, you will be responsible for delivering exceptional support and guidance to customers.

Key Responsibilities:
  • Provide technical assistance to merchants via phone, web-based tools, and email
  • Troubleshoot complex technical problems and create the best possible merchant experience
  • Advise merchants on implementation practices and address specific issues
  • Serve as a feedback loop for the organisation, gathering merchant feedback and communicating needs to product and management personnel
Requirements:

To succeed in this role, you must have:

  • Experience as a Technical Support Engineer or Technical Solutions Consultant
  • Strong written and verbal communication skills in English
  • Ability to make quick, informed decisions under pressure while prioritising tasks based on urgency
  • Creative problem-solving capabilities and ability to adapt to new processes and procedures
  • Deep understanding of cultural nuances and ability to work effectively in a globally distributed team
Benefits:

As a valued member of our team, you will enjoy:

  • A dynamic and supportive work environment
  • Opportunities for career growth and professional development
  • A competitive compensation package
  • The chance to work with a diverse range of teams and stakeholders
What We Offer:

At Adyen, we value diversity, equity, and inclusion. Our unique approach is a product of our diverse perspectives, and we welcome candidates from all backgrounds to apply.