Data Analytics Solutions Expert

20 hours ago

Singapore DATABRICKS ASIAPAC UNIFIED ANALYTICS PTE. LTD. Full time
Unlock Your Potential as a Data Analytics Solutions Expert

At Databricks, we empower our customers to solve the world's toughest data problems. As a Data Analytics Solutions Expert, you will play a pivotal role in this journey. You will collaborate with our sales and field engineering teams to accelerate the adoption and growth of the Databricks platform in your assigned customers.

This is a hybrid technical and commercial role that requires both business acumen and technical expertise. You will drive growth in your assigned customers and use cases through executive relationships, orchestration of specialized teams within Databricks, and creation of plans and strategies for Databricks colleagues to build upon. In parallel, you will be responsible for becoming the post-sale technical lead across all Databricks products, leveraging your technical credibility to engage and communicate at all levels with an organisation.

The impact you will have:
  • You will engage with the Solutions Architect to understand the full Use Case Demand Plan for prioritised customers.
  • Lead the Post-Technical Win technical account strategy and execution plan for the majority of Databricks Use Cases within our most strategic accounts.
  • Be the accountable technical leader assigned to specific Use Cases and customer(s) across multiple selling teams and internal stakeholders, creating certainty from uncertainty and driving onboarding, enablement, success, go-live and healthy consumption of the workloads where the customer has made the decision to consume Databricks.
  • You will be the first contact for any technical issues or questions related to production/go live status of agreed upon Use Cases within an account, oftentimes services multiple use cases within the largest and most complex organisations.
  • Leverage both Shared Services, User Education, Onboarding/Technical Services and Support resources, along with escalating to expert level technical experts to build the right tasks that are beyond your scope of activities or expertise.
  • Create, own and execute a point-of-view as to how key use cases can be accelerated into production, coordinating with Professional Services resources on the delivery of PS Engagement proposals.
  • Navigate Databricks Product and Engineering teams for New Product Innovations, Private Previews and Upgrade needs.
  • Develop an execution plan that covers all activities of all customer-facing technical roles and teams to cover the below work streams:
    • Main use cases moving from 'win' to production
    • Enablement / user growth plan
    • Product adoption (strategy and activities to increase adoption of Databricks' Lakehouse vision)
    • Organic needs for current investment (e.g. Cloud cost control, Tuning & Optimisation)
    • Executive and operational governance
  • Provide internal and external updates - KPI reporting on the status of usage and customer health, covering investment status, important risks, product adoption and use case progression - to your Technical GM.

About Us
Databricks Asia Pacific Unified Analytics Pte Ltd

What We Offer
We offer competitive compensation, with an estimated annual salary range of $120,000 to $180,000, depending on experience. Benefits include medical, dental, and vision coverage, retirement savings plan, and paid time off. Requirements:
  • 5+ years of experience in technical project delivery within the domain of Data and AI, with the ability to contribute to technical debate and design choices with our customers.
  • Programming experience in Python, SQL or Scala.
  • Experience in a customer-facing pre-sales, technical architecture, customer success, or consulting role.
  • Understanding of solution architecture related distributed data systems.
  • Ability to attribute business value and outcomes to specific project deliverables.
  • Technical program management including account, stakeholder and resource management accountability.
  • Experience resolving complex and important escalations with senior customer executives.
  • Track record of overachievement against quota, Goals or similar objective targets.
  • Ability to communicate effectively in English.

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