Data Analytics Expert
2 weeks ago
Data Analytics Expert Role
The successful candidate will be part of the Customer Services Data Analytics (CSDA) squad, working closely with business units in the Ground Experience Development (GED) department, Customer Services & Operations (CSO) division. The role involves all aspects of data analytics for the department, aiming to improve customer experience and operational efficiency for the CSO division. The Data Analytics Expert will also be responsible for leveraging the use of Generative AI to enhance customer experience and staff productivity, collaborating with business units and the IT Division to develop and implement solutions that provide clear insights and enable informed, data-driven decisions.
Key Responsibilities
- Review data initiatives to ensure alignment with business objectives, working closely with business units to identify problem statements and business processes and prioritize initiatives based on business value and outcome against a set budget.
- Lead the CSDA squad to apply best practices in Agile product delivery, identify opportunities to optimize resources, and seek innovative solutions to problem statements.
- Ensure the robustness of User Acceptance Testing and manage initiative delivery timelines against business needs and available resources.
- Liaise with business units in the CSO division to review and implement initiatives that leverage GenAI, ensuring compliance with the GenAI governance framework.
- Investigate data discrepancies, quality issues, and any EIM or Tableau-related issues within the division, implementing robust system fixes when required.
- Promote a data-driven mindset among business users through regular communications and engagement.
- Provide guidance to business users on queries related to data analytics and dashboard development.
- Perform administrative tasks for the CSDA squad.
Requirements
- Bachelor's Degree in Data Science and Analytics, Business Analytics, Computer Science, or Information Technology.
- Professional Scrum Product Owner (PSPO) certification is desirable.
- Tableau Desktop certification is desirable.
- Experience in Agile methodology is desirable.
- Experience in data analytics is desirable.
- Experience in design thinking.
- Experience in developing data query pipelines using SQL and MS Excel.
- Experience in operationalizing and designing data visualizations using Tableau.
- Experience in project management.
- At least 3 years of working experience in a relevant role.
- Comfortable working with big data and ambiguity.
- Open and inquisitive mind.
- Loves challenges.
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