Customer Service Coordinator

4 weeks ago


Singapore KYSON SG APPLIANCES PTE. LTD. Full time

At KYSON SG APPLIANCES PTE. LTD., we are seeking a highly skilled Customer Service Coordinator to join our team.

About the Role:

The Customer Service Coordinator will play a crucial role in ensuring exceptional customer service and maintaining positive relationships with clients.

Main Responsibilities:

  • Schedule customer installations according to availability and prioritize appointments based on urgency and customer requirements.
  • Coordinate with installation teams to ensure timely arrival and completion of installations, resolving any scheduling conflicts that may arise.
  • Respond promptly to customer inquiries via phone, email or in-person, providing accurate information and assistance regarding products, services and installation procedures.
  • Address customer complaints and concerns professionally, striving to achieve satisfactory resolutions and maintain high levels of customer satisfaction.
  • Maintain detailed records of customer interactions, including inquiries, complaints and resolutions, utilizing the company's CRM system.
  • Collaborate with other departments, such as sales and technical support, to streamline processes and improve overall customer experience.
  • Stay updated on product knowledge and company policies to provide accurate information to customers and ensure compliance with company standards.
  • Proactively identify opportunities to enhance customer service processes and contribute to the continuous improvement of service delivery.

Requirements:

  • Prior experience in a customer service or administrative role, preferably in a related industry such as telecommunications, utilities or technology.
  • Excellent communication skills, both verbal and written, with the ability to interact professionally with customers and colleagues.
  • Strong organizational and time management skills, with the ability to multitask and prioritize tasks effectively in a fast-paced environment.
  • Problem-solving abilities and a customer-focused mindset, with a proactive approach to addressing customer needs and resolving issues.
  • Proficiency in using computer software, including Microsoft Office suite and CRM systems, to maintain accurate records and communicate with customers.
  • Flexibility to work a 5.5-day week, with regular working hours from 9:00 am to 6:00 pm, and occasional overtime or weekend shifts as needed.
  • A positive attitude and a willingness to learn and adapt to new processes and technologies.
  • High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.

Compensation and Benefits:

We offer a competitive salary of $22,400 - $25,000 per month, depending on experience.

Working Hours:

9:00 am - 6:00 pm, Monday to Friday, with half-day on Saturday (5.5 days per week)



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