Campus Housing Specialist
2 weeks ago
The Office of Campus Housing (OCH) at Nanyang Technology University is responsible for providing an optimal on-campus living environment for students and faculty. Our team is committed to delivering exceptional service to residents, athletes, and users of sports & recreation facilities.
Job SummaryWe are seeking a highly motivated individual with a strong passion for delivering exceptional service and a minimum of 1 year of relevant working experience in residential management/services, customer service/relationship management, or facilities/property management. Experience in student hostels, staff housing, or hospitality services would be advantageous for this role.
Duties and Responsibilities:- Coordinatedaily inspections of OCH managed spaces/rooms to ensure a safe, secure, and conducive living environment.
- Managed and resolved residents' requests, feedback, and complaints via various channels.
- Prepared work requisitions and purchase orders for maintenance and improvement works.
- Planned and prepared advisories for residents on scheduled maintenance and unscheduled works.
- Implemented preventive maintenance schedules and took corrective actions promptly.
- Overseen service delivery and ensured compliance with contractual obligations by vendors.
- Formulated specifications and requirements for procuring necessary goods and services for housing operations.
- Overseen and managed the key system, including monthly key audits.
- Maintained a repository of best-practice templates for effective communication with residents.
- Conducted regular inventory audits and managed the disposal of inventory and assets.
- Updated and maintained detailed records for administrative and operational requirements.
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