NTU Housing Operations Specialist
1 week ago
The Office of Campus Housing (OCH) is a dynamic team dedicated to providing exceptional service to residents of NTU's student and faculty housing, athletes, and users of sports & recreation facilities on campus.
Job DescriptionThe successful candidate will have the opportunity to develop, contribute, and grow holistically across areas of excellence in customer relationship management and/or facilities & Contracts management within the department.
Key Responsibilities- Coordinate daily inspections of OCH managed spaces/rooms to ensure a safe, secure, and conducive living environment, including monitoring facilities turnover and addressing issues identified.
- Manage and resolve residents' requests/feedback/complaints received via prevailing avenues, collaborating with internal and external stakeholders for resolution in accordance with OCH's SLA.
- Prepare work requisitions and purchase orders for maintenance and improvement works, ensuring timely completion.
- Plan and prepare advisories for residents on scheduled maintenance and unscheduled works, serving as the main point of contact for repairs, maintenance, cleaning, and overseeing renovations and projects.
- Adhere to preventive maintenance schedules and take corrective actions promptly.
- Oversee service delivery and ensure compliance with contractual obligations by vendors.
- Formulate specifications and requirements for procuring necessary goods and services for housing operations, assessing quotations/tenders, and making recommendations for business awards.
- Oversee and manage the key system, performing monthly key audits to ensure accurate records of keys assigned to residents.
- Maintain and contribute to the establishment of a repository of best-practice templates for effective communication with residents.
- Conduct regular inventory audits and manage the disposal of inventory and assets as needed.
- Update and maintain detailed records to fulfill administrative and operational requirements.
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