Management Assistant Officer

2 weeks ago

Singapore National University of Singapore Full time

**Date**:18 Sep 2024

**Location**: UNIV ADMIN, Kent Ridge Campus, SG

**Company**:National University of Singapore

Duties & Responsibilities
- Check in and check-out guests in a confident, professional, and friendly manner, and provide information about the housing facilities and amenities.
- Liaise with housekeeping and maintenance sections to ensure the property is in optimum condition for residents.
- Receive and log maintenance requests from faculty residents, coordinating with the maintenance team to ensure timely resolution of issues.
- Manage residents’ accounts, information, and apartment availability in the property management system.
- Ensure that all faculty housing policies and regulations are adhered to, such as quiet hours, pet policies, and parking rules.
- Monitor access to the faculty housing premises, maintain security protocols, and issue access cards or keys as needed.
- Ensure the front desk is in a presentable environment to welcome residents and University guests.
- Ensure the cleanliness and tidiness of the meeting and conference room.
- Work closely with other Housing Services sections, such as facilities management, security, and housekeeping, to ensure smooth operations and maintenance of the faculty housing facility.
- Gather feedback from residents and use it to identify areas for improvement in housing services and facilities.
- Perform finance-related transactions.
- Perform other duties as directed by the Management and may be reassigned to similar duties in other properties within Campus Life (Housing Services).
- Plan and organize events within Kent Vale for resident engagements.
- Manage budgeting and procurement processes.
- Contract management of HS contracts.
- Generate and analyze call centre data and maintenance defects report monthly.
- Compile monthly operational reports necessary for management reporting.

**Qualifications**:

- Diploma in General Administration, Business and Management, Hospitality, or equivalent
- Highly committed with a good service-oriented attitude
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with a minimum of supervision.
- Ability to attend to difficult customers with confidence.
- Preferably, with some experience providing support at the management level with good knowledge of office administration.
- Ability to present and write clear and concise reports/specifications.
- Strong communication and interpersonal skills
- Adaptive, with good monitoring skills, and able to perform under stressful environments.
- Team player with a good learning attitude.
- Dynamic and cheerful.

**More Information**:
Location: Kent Ridge Campus

Organization: University Campus Infrastructure

Department : Campus Life

Employee Referral Eligible: Yes

Job requisition ID : 26381

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