Dedicated Customer Service Expert

5 days ago


Singapore beBeeCustomer Full time $50,000 - $80,000
Job Title: Senior Customer Service Officer

We are seeking a dedicated and skilled professional to provide exceptional customer service in our call centre environment. The ideal candidate will be responsible for delivering high-quality customer interactions through correspondence, email, and phone calls.

The successful candidate will ensure that all customer inquiries are responded to promptly and accurately, providing solutions and alternatives to customers on our products and services.

This role involves monitoring backend maintenance work, preparing and maintaining statistical reports, and streamlining workflow processes to enhance productivity.

In addition, the Senior Customer Service Officer will assist in evaluating call agent performance, providing training, guidance, and coaching, as well as handling escalated feedback and complaints from customers.

To succeed in this role, you will need 3-5 years of relevant work experience, preferably in a call centre environment. You should be passionate about customer service, have excellent communication skills, and be proficient in Microsoft Office applications.

A proficiency in Chinese would be an advantage as you will be required to communicate with Chinese customers and head office staff.

Key Responsibilities:
  • Provide information and assistance to customers through correspondence/email, inbound and outbound calls
  • Ensure timely and accurate responses to customer inquiries
  • Monitor backend maintenance work and update systems accordingly
  • Prepare and maintain statistical reports
  • Streamline workflow processes to enhance productivity
  • Evaluate call agent performance and provide training and guidance
  • Handle escalated feedback and complaints from customers


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