
Customer Account Manager
1 week ago
We are seeking a Debt Recovery Specialist to manage customer accounts and ensure timely payments at our dealership. The ideal candidate will have experience in tracking AR receipts and proficiency in MS Excel.
Key Responsibilities:- Manage Accounts Receivables, including accurate processing of receipts and ensuring customer adherence to contract terms.
- Serve as the primary point of contact for customer queries, providing accurate responses via phone or email.
- Proactively monitor customer accounts to ensure consistent and timely payments.
- Administer internal credit policies, following up with customers on overdue payments and ensuring recovery in line with guidelines.
- Ensure proper document updates and archiving.
- Address customer queries and requests, ensuring timely resolution.
- Handle financing-related disputes and resolve billing discrepancies.
- Provide administrative support, ensuring accurate record-keeping of collections and overdue.
- Manage credit matters in collaboration with internal and external stakeholders.
- Minimum GCE O Level or equivalent.
- Experience in tracking AR receipts.
- Proficiency in MS Excel is required.
- Prior experience in debt recovery and collections is a plus.
- Strong communication, negotiation, and problem-solving skills.
- Attention to detail and good organizational skills.
- Self-motivated with the ability to multitask in a dynamic environment.
- Knowledge of Hire Purchase law is an added advantage.
- Fresh Diploma holders are welcome to apply.
- Opportunity to work in a dynamic environment
- Chance to develop your skills and knowledge
- Collaborative team environment
Negotiation
Ability to Multitask
Strongly self-motivated
Dependable Team Player
Hire Purchase
Microsoft Office
Microsoft Excel
Archiving
Analytical Skills
Administration
Accounts Receivable
Accounting
Good Communication Skills
Attention to Detail
Cash Management
Administrative Support
Excel
Eye for Details
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