Restaurant Captain

2 weeks ago


Singapore TANGO RESTAURANT AND WINE BAR PTE LTD Full time
Restaurant Captain Job Description

TANGO RESTAURANT AND WINE BAR PTE LTD is seeking a seasoned and charismatic Restaurant Captain to join our dynamic team. As a key member of our leadership group, you will be responsible for ensuring seamless daily operations and delivering an exceptional dining experience for our guests.

Key Responsibilities:
  • Operational Excellence: Maintain the cleanliness and organization of the restaurant and its facilities, ensuring a pristine environment for our guests.
  • Team Leadership: Supervise and coordinate the activities of the service team to guarantee high-quality service, fostering a culture of excellence and teamwork.
  • Guest Experience: Greet and seat guests in a friendly and professional manner, ensuring a warm and welcoming atmosphere.
  • Reservations and Table Management: Manage reservations and table assignments efficiently, minimizing wait times and maximizing guest satisfaction.
  • Conflict Resolution: Address guest queries and resolve complaints in a timely and professional manner, upholding our commitment to exceptional customer service.
  • Staff Development: Train and mentor service staff, ensuring they adhere to our high standards and best practices.
  • Communication: Maintain open communication between the kitchen and service team to guarantee seamless operations and minimize errors.
  • Inventory Management: Assist in inventory management and ordering of supplies, ensuring we maintain optimal stock levels and minimize waste.
  • Compliance and Safety: Uphold health and safety standards and ensure compliance with local regulations, prioritizing the well-being of our guests and staff.
Requirements:
  • Experience: Minimum 1 year of experience in a similar supervisory role, preferably in a fast-paced restaurant environment.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and staff.
  • Leadership and Team Management: Strong leadership and team management abilities, with a proven track record of driving results and achieving goals.
  • Customer Service: Passion for delivering exceptional customer service, with a focus on guest satisfaction and loyalty.
  • Stress Management: Ability to handle stressful situations with calm and professionalism, maintaining a positive attitude in high-pressure environments.
  • Technical Skills: Proficiency in using point-of-sale (POS) systems and basic administrative tasks, with a willingness to learn and adapt to new technologies.
  • Availability: Willingness to work on evenings, weekends, and holidays, with a flexible schedule to meet the needs of our guests and business.
Benefits:
  • Work-Life Balance: 44-hour workweek, with a focus on maintaining a healthy work-life balance.
  • Duty Meals: Enjoy complimentary meals during your shift, promoting a positive and energized work environment.
  • Annual Leave: Accrued annual leave, allowing you to recharge and relax with your loved ones.
  • Annual Increment: Regular salary increments, recognizing your hard work and dedication to our team.
  • Monthly Incentives: Performance-based incentives, rewarding your achievements and contributions to our success.
  • Performance Bonus: Eligible for a performance bonus, tied to your individual and team performance.
  • Staff Discounts: Enjoy exclusive discounts on food and beverages, promoting a culture of appreciation and recognition.
  • Medical Benefits and Insurance: Comprehensive medical benefits and insurance coverage, ensuring your well-being and peace of mind.

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